Refund and Transaction Policy

Last Updated: September 2026

This policy explains how ZH88 may handle transaction-related concerns.

Review Transactions Carefully

Users should review the transaction amount, payment method, account details, and other information before confirming a payment.

Completed Transactions

Completed transactions may not automatically qualify for cancellation or reversal.If you believe a transaction was processed incorrectly, contact support as soon as possible and provide the relevant transaction information.

Failed Transactions

If a transaction fails but an amount appears to have been deducted, retain the transaction reference and contact support.The transaction may be reviewed against available records.

Duplicate Payments

If the same payment appears to have been processed more than once because of a technical issue, report the matter promptly with the relevant transaction information.Any correction will depend on verification and applicable payment-provider procedures.

Withdrawals

Withdrawal requests may be subject to account verification, payment processing, transaction checks, and other applicable conditions.Processing times may vary according to the payment method and circumstances.

Promotional Balances

Bonuses, promotional credits, rewards, and similar balances may have separate conditions and may not be refundable or withdrawable in the same way as deposited funds.

Unauthorized Transactions

If you believe a transaction was unauthorized, contact official ZH88 support immediately and secure your account.Never provide your password, OTP, PIN, or other confidential credentials to anyone claiming to be support.